Hassle-Free Insurance Claims
Make a Claim with Liva Insurance

At Liva Insurance, we understand that making an insurance claim can be a stressful experience. That's why we have designed our claims process to be as simple, transparent, and efficient as possible. With our dedicated team of professionals, we aim to provide you with a hassle-free experience when you need it the most.

You can simply select your type of claim, download the documents, and submit them to get your claim intimated.

We believe that open communication is vital in every successful claim process. That's why we keep you informed about the progress of your claim every step of the way. Our dedicated claims team will be available to address your queries and concerns promptly, ensuring that you are always kept up to date on the status of your claim.

Motor

To intimate your claim, you must complete the supporting documentation listed below. To notify your claim as soon as possible, please ensure that all the information necessary is complete and accurate.

Minor Accidents

For minor accidents (accidents that involve only vehicles with no damage to any third-party property or any injuries or deaths)

  • Minor Road Traffic Accident Report (MRTA)
  • Vehicle Registration Card (Mulkiya) copy from both sides
  • Driving License copy from both sides
  • A filled Claim Form signed by all parties, with all fields filled
  • Policy Excess deposit Slip
  • Vehicle Photos

You can download the Claim Form here, and minor accident form. Once filled, you can submit this at your nearest branch, on WhatsApp.

Major Accidents

For major accidents (accidents involving injuries, deaths, or third-party property damage)

  • ROP Report
  • Vehicle Registration Card (Mulkiya) copy from both sides
  • Driving License copy from both sides
  • A filled Claim Form signed by all parties, with all fields filled
  • Policy Excess deposit Slip
  • Vehicle Photos

You can download the Claim Form here, and minor accident form. Once filled, you can submit this at your nearest branch, on WhatsApp.

Medical

Download the Claim Reimbursement Form, and prepare the documents listed on the Reimbursement Checklist, to submit a request for a medical claim reimbursement. Within 45 days following treatment, submit all necessary documentation at reimbursementquery.om@livainsurance.com

For preauthorization, please send your claim intimation by emailing us on preauth@livainsurance.com

Download our mobile app for registration and status updates:

Android: https://play.google.com/store/apps/details?id=com.liva.insurance 

IOS: https://apps.apple.com/us/app/liva-insurance/id6467395030 

Corporate Policies

Please submit your claim through your HR department or your broker.

Individual Sahatuna Policy

You will need to submit your claim in person.

Reimbursement checklist – Outpatient claims

  • A completed and signed claim form with all the necessary facts
  • A copy of the patient’s medical card
  • The Intimation/pre-approval copy of the mail- Intimated or received
  • All the original bills/invoices and their receipts towards payments made
  • Medical records/medical reports stating the diagnosis & treatment details
  • A prescription from the doctor if any medicine bills are submitted
  • Investigation reports if any investigation bills are submitted
  • Break up towards the submitted bills/Invoice if any

Reimbursement checklist – Inpatient claims

  • A completed and signed claim form with all the necessary facts
  • A copy of the patient’s medical card
  • The intimation/pre-approval copy of the mail- intimated or received
  • The discharge summary with details of diagnosis & treatment/surgery if any
  • A prescription from the doctor if any medicine bills are submitted
  • Investigation reports if any investigation bills are submitted.
  • A breakup of the submitted bills/Invoice if any.

Liva Insurance representative will process your claim will update you within 14 working days from the receipt of all documentation

 
For assistance in medical insurance claim approvals & status
 
For assistance for individual life and medical insurance

Comprehensive Personal Plan and Personal Accident Plan

Download the claim Form from the list below. Please complete the form and submit it to our head office together with the original insurance document and any necessary collaterals to substantiate your claim.

Location

Download CPP Form

Download PAP Form

Download PAP Form for Embassies

For assistance in Comprehensive Personal Plan (CPP) or Personal Accident Plan (PAP) Claims:
Contact: +968-24730840
Email: Lifeclaims.om@livainsurance.com

Travel

If a non-emergency incident occurs, you must submit a claim form as soon as possible. Non-emergency claims will need to be submitted within 4 months after getting back to your home country.

Additionally, the completed claim form should be sent to Swan International Assistance with the original invoices, proof of ownership, travel papers, and any other pertinent information along with the following:

Loss of Baggage
  • A copy of check reimbursed from the airline
  • A letter from the airline confirming the loss
Flight cancelation
  • Proof of the cancellation: boarding pass, letter from the airline, flight history & original receipts/invoices for the expenses being claimed
Trip cancelation & curtailment
  • The original receipts/invoices for expenses being claimed
  • Hospital/doctor reports/records
  • If the expenses are a result of an incident, a copy of the police report
  • Death certificate
Delay of Baggage
  • Proof of the delay from the airline
  • Flight history
  • A letter or any other forms of proof showing the date of reception
  • Receipts of all the first necessity items purchased

Please keep in mind that if medical care has been received, medical certificates describing the nature of the accident or illness, as well as all original bills and receipts, should be attached and sent to Swan International Assistance. Email : info@siassistance.com

Home contents

In the event of loss or damage resulting from one of the risks covered by the policy, kindly call and notify us of the intent to claim as early as possible. You will also need to notify the civil defense or the Royal Oman Police (ROP) if the loss or damage is a result of fire, burglary or malicious damage.

Please fill out the claim form completely, and submit it along with your original policy document, and any other supporting documents to support your claim

Email : livaNMClaims.om@livainsurance.com

Call : +968-24766848

Once your documents have been received, you should expect the following:
  • A surveyor will be appointed to your case and will conduct a visit to assess the loss
  • The claim is registered in our system and a claim number will be issued to you
  • A survey is conducted on a case-to-case basis and you may be asked to submit additional documentation
  • Once all the documents have been received, the claim will be processed